Terms & Conditions
For the purposes of these booking conditions "Past Endeavours" is abbreviated
to "PE". ‘Tour’ refers to Conducted and personal tours unless
otherwise stated. The term ‘you’ refers to the person making the booking, and who
has signed the form where indicated. ‘Party’ means those persons listed on the
booking form (or attachment) on behalf of whom you are making the booking.
How to Book
Please telephone first to discuss your
wishes and to obtain a quotation based on your chosen option(s). Please
complete the appropriate section of the booking form and return the form to PE.
Please contact PE should you require clarification on any aspect of the
tours offered. For conducted tours in particular, please telephone PE for up to
date availability as tours are limited to a maximum of 6 persons. Telephone
reservations will be usually be held for three working days. No contract shall
exist between PE and you until the signed booking form has been received, and
the booking is confirmed in writing by PE (usually by return of post).
Payment
A 20% deposit is payable on booking.
Payments can be made either by cash or by cheque. Cash should be sent by
recorded Delivery. Cheques/Postal Orders should be made payable to "Past
Endeavours Client Trust A/C".
This ensures that your money is safe and cannot be accessed
until after the tour is completed. This is for your protection in the event
that “Past Endeavours” fails to
satisfy its contractual obligation. The outstanding balance is payable not less
than 60 days before your tour departs ( unless you have booked less than 60
days before departure in which case the entire cost is payable immediately ).
If you would like a single hotel room there is an additional £50 supplement. If
you are happy to share a hotel room with another tour member (of the same sex)
then there is no extra charge - subject
to such an arrangement being possible.
Cancellations
In the unlikely event of PE having to
cancel a tour for whatever reason (including a particular tour being
under-subscribed – not applicable to private tours ), you will be informed as
soon as possible. You will be given the choice of accepting an alternative
tour.
If that is not acceptable then a full refund of monies already paid will be
made. Should it be necessary for either you or any member of your party to have
to cancel a booking, then the person making the booking must notify PE in
writing. The cancellation will be effective from the date the written
communication is received by PE.
The following scale of cancellation
charges shall apply (relative to date of departure):
More
than 60 days before departure – Nothing
60
– 45 days before departure - 30% of tour price
45
- 30 days before departure – 50% of tour price
30
– 14 days before departure – 75% of tour price
Less
than 14 days before departure - 100% of tour price
Force Majeure
PE accepts full responsibility for
ensuring that the services it contracts to provide are to a reasonable
standard, subject to the provisions of ‘force
majeure’. This provision
means that PE does not accept liability for any damage, losses or additional
expenses suffered by you or any member of your group, as the result of causes
beyond the control of PE such as war, riot, accident, civil strife, industrial
dispute(s), crime, natural or nuclear disaster, disease, Acts of God, adverse
weather conditions or similar occurrences. PE will however do its utmost to
minimise additional expenses in the unlikely event of such occurrences.
Travel Insurance
Clients must be insured for travel to
France and/or Belgium, especially in respect of medical cover, as a condition
of travelling with “Past Endeavours” . This is not
included in the tour price as it is appreciated that you may already have such
insurance, or may wish to make your own insurance arrangements by shopping
around for the best rate.
Passports
Travellers must be in possession of a
valid full passport and any visa(s) they may require to enter any of the
countries to be visited. This is the traveller’s responsibility, but PE will be
happy to assist on request.
Tour Party Size
Unless otherwise stated, tour parties (excluding myself and
occasional helper) will be limited to a maximum of 6 persons.
Transport
As
parties are deliberately kept small we are able to use a people carrier. Larger
parties will use either a mini-bus or a small luxury coach depending on
numbers. Smoking is not permitted in the vehicles. Please note: Some hotels
require advance notice of a smoking room.
Please exercise great care when
accessing/exiting the vehicle. Seat belts should be worn at all times. Please
ask for help if in any doubt.
Please
keep luggage as compact as possible as space is limited ( small tours only ).
Pick-up
points
Unless otherwise stated, the meeting
point for all tours is Maidstone Services J8 M20 eastbound.
Clients living in the Essex/Kent area
can often be picked up en-route. A door-to-door service is sometimes possible.
Please ask when booking.
Accommodation
PE uses hotels (and Guest Houses for tours to the Somme or Ypres battlefield)
situated either on or very close to the battlefield, such as in or close to the
principal battlefield towns of Albert, Ypres, Arromanches, rather than the
larger, more impersonal hotels used by some other tour operators. The hotels
are one and two star family-owned establishments (with the exception of the
three-star Novotel Hotel situated close to the Menin Gate in the centre of
Ypres and the 4* Ariane ) offering basic accommodation with most rooms having
en-suite facilities and colour TV. You will not be expected to share
accommodation with persons not in your personal group unless you are travelling
on your own and have elected to share a room with another person of the same
sex (see details under heading ‘Payment’).
Meals
on tours
The tour cost includes all arranged
meals whilst in France/Belgium. Wine and coffee with the evening meal are
included in the tour cost (but not additional drinks such as beer/spirits
etc.).
Tour Itineraries
You will have discussed your itinerary
with PE - Please note that the tour itinerary is flexible and may be subject to
change and/or variation . It is sometimes necessary to make minor changes to
accommodate factors beyond the control of "Past Endeavours", or to accommodate the particular
wishes (within reason) of members of the tour group. Most often we are able to
include additional sites of
interest to those shown in the itinerary as time permits. Personal bespoke
tours are of course not covered by the above caveats.
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